Privacy Policy

Last updated: July 2026

ShutkiBazar respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you use
our website, https://shutkibazar.com, and the
ShutkiBazar mobile application.

Who We Are

ShutkiBazar is an online dry fish marketplace in Bangladesh. Our website address is
https://shutkibazar.com.

Information We Collect

When you use our website or mobile app, we may collect the following types of information:

Personal information you provide, such as your name, phone number, email address,
billing address, delivery address, and account login details.
Order information, such as the products you purchase, order history, delivery
details, payment status, and customer support messages.
Device and app information, such as device type, operating system, app version,
basic usage information, crash reports, and technical logs needed to operate and improve the app.
Website and cookie information, such as browser type, IP address, cookies,
login session data, and comment information when you use our website.

How We Use Your Information

We use your information to:

Create and manage your account.
Process orders and deliveries.
Provide customer support.
Send order updates and important service messages.
Improve our website, mobile app, products, and customer experience.
Protect our website, app, customers, and business from fraud, abuse, or security issues.
Meet legal, tax, accounting, and regulatory requirements.

Payments

Payments may be processed by third-party payment service providers. We do not store your full
payment card details on our own servers. Payment providers may collect and process payment
information according to their own privacy policies and security practices.

Sharing Your Information

We do not sell your personal information.

We may share limited information only when necessary with:

Delivery and courier partners to complete your order.
Payment service providers to process payments.
Website, hosting, app, security, analytics, or technical service providers who help us operate ShutkiBazar.
Legal or government authorities if required by law.

These parties are only provided with information needed to perform their services.

Mobile App Data

The ShutkiBazar mobile app connects to our website and related services to display products,
recipes, account information, cart information, and order details.

The app may store limited information on your device to keep you logged in, remember preferences,
improve performance, and provide a better shopping experience.

The app may also collect basic technical information, such as app version, device type, crash logs,
and diagnostic data, to help us operate, maintain, and improve the app.

Push Notifications

If we enable push notifications in the future, we may ask for your permission before sending
notifications. These notifications may include order updates, account activity, promotions, or
service updates.

You can control or disable notification permissions from your device settings at any time.

Cookies and Website Tracking

Our website may use cookies to keep users logged in, remember preferences, manage carts, support
checkout, prevent spam, and improve website performance.

If you leave comments on the website, we may collect the data shown in the comments form, your IP
address, and browser user agent string to help spam detection.

Embedded Content and Third-Party Links

Our website or app may include links or embedded content from other websites, such as videos,
images, recipes, social media, or payment pages. These third-party websites may collect data
according to their own privacy policies.

Data Retention

We keep personal information only for as long as necessary to provide our services, manage orders,
comply with legal obligations, resolve disputes, and maintain business records.

Account and order records may be kept for legal, accounting, tax, fraud prevention, and customer
support purposes.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to legal
and business record requirements.

To make a privacy request, please contact us using the details below.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or
disclosure. However, no website, app, or online service can guarantee complete security.

Children’s Privacy

ShutkiBazar is not intended for children under the age of 13. We do not knowingly collect personal
information from children under 13.

International Users

If you use our website or app from outside Bangladesh, your information may be processed in
Bangladesh or other countries where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a
new “Last updated” date.

Contact Us

For privacy questions or requests, please contact us:

ShutkiBazar
Website: https://shutkibazar.com
Email: admin@shutkibazar.com
Phone: 01519 700 100, 01519 800 200